- How many stars is the hotel?
- How do I make direct contact with the hotel?
- If I make an online booking, will I be offered a 'best rate'?
- What types of rooms are available and what are the differences between room types?
- Are your hotel rates per person or per room?
- Which credit cards are accepted for payment?
- Are my credit card details necessary when making a reservation?
- What are the type of credit cards accepted during the booking process?
- Will my credit card be charged?
- How safe are credit card details that are submitted online?
- What is your deposit policy?
- What is your cancellation policy?
- Do you have a pets' policy?
- What are your check-in and check-out times?
- Is it possible to check-in early?
- What is the charge for a late check-out?
- Do you have non-smoking rooms?
- Do you have twin, triple and quadruple rooms?
- Do you have inter-connecting rooms?
- What is the cost of an extra bed?
- What is the hotel's policy regarding children?
- Does the hotel provide babysitting services?
- Are baby cots available?
- Where is breakfast served and at what time?
- How many restaurants do you have and what are they?
- Is vegetarian cuisine available in the restaurants?
- Is the food served in the restaurants 'halal'?
- Do you have 24-hour Room Service?
- Do you have coffee / tea making facilities in the rooms?
General Hotel Information
- Is there a swimming pool?
- Do you have hairdryers in the rooms?
- Does the hotel provide iron and ironing boards in all rooms?
- Can luggage be stored at the hotel whilst I travel elsewhere?
- How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
- What is the weather like at different times of the year?
- Is the tap water safe to drink?
- Is there a doctor on call?
- How far is the nearest hospital?
- Where is the nearest bank or currency exchange?
- What time do banks open?
- What voltage is used in Malaysia?
- Can I connect my laptop in the room?
- What kind of Internet connection do you provide and what is the cost?
- Are dual telephone sockets available in rooms?
- What is the hourly / daily rate for limousine service?
- Are secretarial and other business services such as translation available?
Shopping and Tourist Facilities
- Do you have a tour desk?
- Are there shopping centers nearby?